Conversion Ruby/Ruby Sapphire

Ruby_AcqLTR_55701_REVB_08.07.indd

Conversion Information for your Ruby/Ruby Sapphire

As a valued customer, we want to inform you that Clark is retiring the legacy platform in which you are processing payment cards. Your Point-of-Sale (POS) will need to move to the Clark go-forward platform. This conversion is required to take advantage of current and future products offered by Clark.

I Process Via Internet and Have a PaySafe Firewall

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What do I need to do at my POS?

  • Schedule a technician to complete conversion
  • Technical information provided by Clark via email on April 26, 2019
  • For a list of technicians in your state, please click here.
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Do I need to order a firewall?

  • No, you have a ControlScan PaySafe
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Do you have PIN Debit at the pump?

  • If PIN debit is not accepted at the pump – no additional action needed at the pump
  • If PIN debit is accepted at the pump, a technician needs to encrypt with Wells TDES Key 351
    • Please call 877-462-5275, ext. 3 and provide the type and number of pumps at your location

I have a 1000SE PIN Pad 

  • The 1000SE PIN pad is no longer available
  • You will need to order an MX Series PIN pad in order to continue processing PIN debit transactions
  • A technician needs to encrypt the PIN pad with Wells TDES Key 351
  • Clark will provide a $100 credit for the PIN pad update

I have an MX Series PIN Pad 

  • A technician needs to encrypt the PIN pad with Wells TDES Key 351
  • Clark will provide a $100 credit for the PIN pad update

Conversion Assistance

Not sure what you need to do with your PIN pad or PIN debit at the pump? Upload a photo of your PIN pad and/or the PIN pad at the pump as well as your entire pump, then complete the form and we will contact you with more instructions.
  • Drop files here or
    Max. file size: 12 GB.